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Showing posts from December, 2009

Winter Wonderland escape

The first part of our holiday trip was a quick visit to the Colorado mountains for a friend's wedding. We spent 2 days in a small resort surrounded by mountains, a ranch and wonderful snow. We were very lucky with the weather: snow had just fallen a few days before, and we were greeted by bright sunshine. Besides the wedding (beautiful and fun), we were able to enjoy the mountain, and Daniel had the best time. The first part of our program included a sleigh ride in the ranch, to visit all herd of horses, an ox, 2 donkeys and a mule. Daniel enjoyed seeing the animals closeby and he loved the motion of the sleigh (especially the bounce every time we started again). The horses were so big compared with the ones we see around here. They are used to working outside all year around. It was great to feel like we were closer to nature (although there was nothing green to be seen, everything was covered in white). On the second day, we let Daniel try cross-country skiing. We were not expect

The quest for fleece pajamas and bad, really bad customer service at Sears

Heading into the winter, I have been trying to find affordable 2-piece fleece pajamas for Daniel. This turned out to be more challenging than I thought: I either found nice but very expensive pajamas (not worth the price given that Daniel will probably outgrow them in 2 months) or cheap ugly ones. I ended up finding a few that seemed to be nice alternatives at Sears, so despite low expectations, I gave them a try. It turns out that the sizing was a little bit off... not a big deal, I thought: Daniel is hard to dress right now, so it can happen. However, I got the worst customer experience when trying to return them. Here is how it went. I first realized that there was no return label included in the package, and I couldn't get one automatically online (First FAIL!). So I emailed asking for one. Me: "I would like to get a return label for my package as the clothes are too big." Sears response: "Here is the link to our return policy." - Second FAIL. Me: "I kn