I had the most frustrating and scary experience with Avis tonight. We are preparing to take a trip to South California at the end of next week, where we will have our 2 young kids (3.5 and 1.5 year olds) with us. My in-laws will be coming with us as well, they were the ones who made the reservation for a car with 2 child safety seats, from Germany. Through the process, someone had suggested that it might be helpful to confirm that the car seats were really going to be available when we come to pick up our car. I thought it seemed a little but unnecessary since the reservation clearly stated that they had reserved - and paid for - 2 car seats. But to appease everyone before the trip, I went ahead and called Avis. OMG - What a scary experience. I talked to 3 people, including the shift manager (Andrew Diaz) and got told that Avis can not guarantee that we will have car seats when we come pick up the car. Even though, it's written in our contract, they might not be able to fulfill the
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